They have two shipping.

Make sure you send your original device back within 30 days.

Learn how to return your device or accessory within 14 days and get a refund or exchange it for a new one.

Head into a store.

Find out if your device is eligible for return or exchange.

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Learn about the at&t return period.

When you trade in an eligible smartphone in good working condition within 30 days of activating your new smartphone, you may be.

Make your return or exchange with the.

Find out the return policy, how to prepare your device, and how to.

For me, the trade in kit came right in the box and is very clear telling you to use this label for the trade in.

We will initiate your return or exchange by emailing you a prepaid shipping label to mail your device back.

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The cellophane wrap box had a ‘here is how to send your trade in’ sheet but the bubble wrap sleeve box didn’t have anything like that.

To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date.

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If the returned equipment is damaged due to abuse, we may add a.

Attach the prepaid shipping label to the return kit.

Then i shipped my old device with this prepaid shipping label.

Need to receive a label.

Visit the at&t return policy to:

Both boxes had a single usps label, although they.

Tracking is provided if you request a return box.

Give the kit to your mail carrier or drop off at a post office.

They don't include a return label for remorse.

You have to go online or call to get.

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You can email to [email scrubbed]

If you don’t, you’ll be charged the balance on the device’s installment plan.

It comes with a prepaid envelope with shipping label and a card detailing how to trade the old phone in.

Call 800. 331. 0500.

Return the device to at&t.

Backup your data and perform a factory reset of the old device.

Get refund information for a return.

Once you move your data from your old phone to your new one, you will use the.