They updated my email address for me and then i had to reset my internet connection and update my password again.

They just show up as locked ingame no matter what.

Email us your issue or chat with an expert.

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Visit the official help site for support, rewards, troubleshooting, and more.

Webi got it fixed.

Hello, i am having the same issue with not being able to connect my phone number due to it 'not respecting ubisoft security standards'.

We strongly recommend changing your password and.

Webi've made it clear for what i needed but they still insisted the problem is bigger than it actually is, its completely baffling how it can take one company 40 minutes to help me.

Opening a support case is easy!

Webneed help with your ubisoft games?

The first one is using the dedicated account recovery option in the support section, that one makes you fill out a form without needing an.

I contacted ubisoft support on facebook.

Webthere're 2 ways to open tickets for this:

Webmany of you are aware that there's a bug going back two months now, making it impossible to use your ubisoft rewards;

Webhow to get support from ubisoft asap.

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Webif you have changed your phone number or lost access to it, you may need to contact ubisoft support for assistance in updating your account information.

If you’re not a resident of us.

Here is a quick tip for anyone struggling to get a reply back from ubisoft support.

Sign in to open a support case

Webwhile your account is locked, you will be unable to access any ubisoft websites, games, or services.